Privacy Policy

Information Collected

Broadcast Insights LLC may collect information necessary to respond to quote requests, scope projects, deliver reports, and support customer engagements. This may include contact information, company or station information, market details, competitive set information, project preferences, billing-related information, customer communications, uploaded or customer-authorized source materials, and technical information required to operate the website and deliver services.

Technical information such as browser type, device information, IP address, or website usage data may also be collected for security, reliability, analytics, and troubleshooting purposes.

How Information Is Used

Information is used to respond to inquiries, prepare quotes, scope and complete projects, generate and deliver reports, provide customer support, manage billing, maintain service reliability, improve workflows, protect systems, and communicate regarding Broadcast Insights services.

Customer materials and project information are used solely for the purpose of providing requested services and supporting the related customer engagement.

Source Materials, Reports, and Data Retention

Broadcast Insights may temporarily retain source audio, transcripts, project materials, generated reports, and related processing artifacts for service delivery, quality control, troubleshooting, evidence verification, report regeneration, or customer support.

Materials may be retained for a limited period consistent with operational needs and then deleted or archived according to internal retention practices. Private report links and hosted materials are intended solely for authorized customer access.

Client Confidentiality & Competitive Separation

Broadcast Insights recognizes that customer projects often involve sensitive competitive analysis, programming strategy, station performance review, and market intelligence. Customer projects, source materials, communications, and report contents are treated as confidential business information.

Information associated with one customer engagement is treated as private and confidential and is not shared with any other customer or client. Broadcast Insights does not disclose customer project information, report contents, station strategies, findings, or related materials outside the applicable customer relationship except as necessary to provide the requested services or comply with legal obligations.

Demonstration materials, sample reports, or portfolio examples may be anonymized, redacted, or modified to remove identifying details unless explicit customer permission has been granted.

Limited Service Providers

To operate the website and provide services, Broadcast Insights may rely on carefully selected third-party providers for hosting, cloud infrastructure, storage, website functionality, authentication, communications, analytics, payment processing, audio recognition, transcription, report generation, or technical operations.

These providers are used only as necessary to support service delivery and business operations. Broadcast Insights does not sell customer contact information or customer project data.

Security

Broadcast Insights uses reasonable administrative, technical, and operational safeguards appropriate for a small business service provider to protect customer information and project materials.

However, no internet-connected system, email delivery method, cloud platform, hosted link, or electronic storage system can be guaranteed to be completely secure. Customers should use reasonable care when handling report links and confidential project materials.

Customer Responsibilities

Customers are responsible for controlling access to private report links, maintaining the confidentiality of any shared credentials or project access, and ensuring that materials submitted to Broadcast Insights are authorized for use.

Customers should notify Broadcast Insights promptly if they believe report access, hosted materials, or project information may have been disclosed outside the intended audience.

Policy Updates

Broadcast Insights may update this Privacy Policy periodically to reflect operational, legal, or service changes. Updated versions will be posted on this page with a revised effective date.

Contact

Questions regarding this Privacy Policy, confidentiality practices, or data handling may be directed to info@broadcastinsights.net.